How It Works
Before this, every tender showed up everywhere — on the terminal, in back-office customer orders, and in reports — even ones you never use, which cluttered checkout and made it easy to pick the wrong tender. Tender Configuration gives you explicit control: each tender can be turned on or off independently for the terminal and for back office, and the terminal's tender buttons can be ordered by priority.
The configurable tenders are: Cash, Credit card, Manual card entry, Loyalty, Gift card, Gift certificate, Check, DoorDash, Uber Eats, Square, House charge, City Hive, and Bottle Capps.
Key Things to Know:
Availability is set per surface. A tender can be on for the terminal but off for back-office customer orders, or the other way around.
The terminal order is business-wide. Tender availability can differ per store, but the order the tenders appear in on the terminal is set once for all stores.
Turning a tender off only affects new transactions. Existing or in-flight orders, refunds, and voids tied to that tender keep working normally.
Where to Access Each Feature
To… | Go to |
Turn tenders on/off per surface and set terminal order | Settings → Devices → Tender configuration |
Give one store different tenders | The same tab, with that store selected (override) |
Turning Tenders On or Off
Step 1
Go to Settings → Devices and open the "Tender configuration" tab.
Step 2
Set the scope with the store selector at the top — "Default settings (all stores)" or a specific store. A store's view is an override: settings that still follow the default are marked "Default," and a "Reset values to default" link reverts all of that store's overrides. Switching the selector reloads the page, so save first — unsaved edits are lost.
Step 3
In Terminal tender settings, toggle each tender for the terminal. Some can't be changed — see Locked tenders below.
Step 4
In Back office tender settings, toggle each tender for back-office customer orders. Several are locked off here — see below.
Step 5
Click "Save changes." Nothing saves until you do — an "Unsaved changes" indicator shows while you have edits.
Ordering the Terminal Tenders
The tender order is set only in the Default settings view. A store's view shows "Tender order is set in Default settings."
Step 6
In the Default settings view, drag your enabled terminal tenders into the priority order you want.
Step 7
Check the button cutoff. The first 7 tenders (by priority) each get their own button on the terminal payment screen; any beyond that overflow into the terminal's "Other Payment" dropdown.
Step 8
Click "Save changes." The order is saved at the business level and applies to all stores.
Locked Tenders
Some tenders can't be changed in this version:
Tender | Rule |
Cash, Credit card | Always on for the terminal — it can't operate without them yet. |
Credit card, Manual card entry, Gift card, Loyalty | Can't be enabled for back office yet — customer orders don't support them. |
Loyalty | Availability follows your loyalty program — it's not a manual toggle. |
Manual card entry | Follows Credit card — available whenever Credit card is. |
Everything else is freely on or off for either surface.
What Happens on Each Surface
Terminal — only terminal-enabled tenders appear in the payment picker for new sales. The first 7 (by priority) are buttons; the rest sit under "Other Payment."
Back office (customer orders) — only back-office-enabled tenders appear when completing or settling a customer order.
Reporting — tender breakdowns hide tenders that are turned off. A tender is hidden only if it's off on both the terminal and back office; if it's on for either, it still shows in reports.
Troubleshooting
You can't turn off Cash or Credit card on the terminal. They're locked on — the terminal can't operate without them yet.
You can't enable Credit card, Manual card entry, Gift card, or Loyalty for back office. Those aren't supported in back-office customer orders yet, so they're locked off.
Loyalty won't turn on. It follows your loyalty program — enable the loyalty program first.
You enabled a tender but it's not showing on the terminal. The terminal only reflects the new config once it's on a supporting app version and has synced. Rollout is per-merchant, so confirm the terminal has updated, and give a recent change a short while to sync.
An enabled tender isn't a button on the terminal. Only the first 7 (by priority) get their own buttons; the rest are under "Other Payment." Re-rank it higher in Tender configuration.
One store shows different tenders than the rest. It has a store-level override. Open the tab with that store selected and use "Reset values to default."