Scotch

This tutorial guides you through setting up taxes in your system to ensure accurate tax calculations. Before starting, make sure you have access to the settings menu and understand your…

Configure Tax Rates & Categories

Setting Price Levels for Tenders

Remote label printing lets you register your label printer once in Back Office, then send shelf labels to it from any computer in your store — labels queue up and…

Setting Up Remote Label Printing

Turning On Centralized Pricing

This guide walks you through how to manage users within the Scotch POS platform.

Adding and Managing Users

This guide helps you create customizable terminal shortcuts in Scotch POS, enabling efficient processing of commonly sold items.

Creating Register Shortcuts

Terminal Settings & Permissions controls who can do what at the point-of-sale terminal. It lets you protect sensitive operations, customize how your store operates, and give team members the right…

Terminal Settings & Permissions

This guide walks you through how to choose which payment types (tenders) are available in the Scotch POS platform — separately for the terminal and for back-office customer orders —…

Configuring Tender Types

Fees like bottle and keg deposits are often legally required; if they're not set up to charge consistently, you're either quietly losing money on every sale or risking a compliance…

Managing Fees and Deposits

Getting notified the moment an online order comes in — on the device at the counter, and by email to whoever's watching for them — means nothing sits unnoticed until…

Notifications

A loyalty program that actually gives customers something back for shopping with you and lets them redeem it at the register brings them back more often than a one-time discount…

Set up a Loyalty Program

Charging the wrong tax rate is a real cost — too little and you cover the gap yourself; too much and you risk a customer dispute. This guide covers viewing,…

Changing Your Tax Rate

A generic cash withdrawal doesn't tell you later why the money left the drawer. A named payout does. This covers setting one up; for the separate PIN-gated feature, see "Configuring…

Configuring Terminal Payouts

Your store's address, timezone, and receipt details matter beyond paperwork — the wrong timezone can quietly shift when your scheduled promotions actually run. This covers what you can change, and…

Configure Your Store

Getting locked out of Back Office doesn't have to mean waiting on support — resetting your own password takes a couple of minutes. This covers resetting it yourself or having…

Resetting Your Password

Sales windows (AKA Periods) drive your rolling sales-rate columns, period comparisons, and days-on-hand forecasts — set them once here, and every screen that uses them follows.

Configuring Sales Windows (P1/P2/P3)

Beyond the built-in tenders — Cash, Credit Card, DoorDash, Uber Eats, and the rest — Back Office now supports one additional, merchant-named "Custom" tender for whatever you need to ring…

Setting Up a Custom Tender

Custom roles let you set up a job's Back Office permissions once, like "Cashier" or "Buyer," and give it to anyone in that job, so new staff get the right…

Custom Back Office Roles

Henry Rundio

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