How Item Discounts Work
Access requirements. You'll need edit access to "Discounts" to create or change one.
There's no minimum quantity. A single matching item is enough to trigger the discount — if you need a "buy at least this many of the same item" threshold instead, that's what Case Discounts is for.
An Amount discount has a second choice to make: every matching unit, or just one per line. "Apply discount to all matching items" discounts every qualifying unit in the cart; "Apply discount to the first of each matching item" (yes, that's really how it's labeled on screen) discounts once per line, no matter how many units are on it.
You can't change the discount type after creating it. Item discount, Case discount, Mix-and-match, and Bundle are all picked once, at creation — pick the right one up front.
Nothing stops two discounts from targeting the same item at once. The setup screen won't warn you if a new discount overlaps with an existing one on the same products — check your existing discounts first if you want to avoid unexpected combinations at checkout.
Activating, deactivating, and deleting all happen from the discount list, not the edit screen. There's no on/off switch or delete button on the discount's own page.
Where to Access Each Feature
To… | Go to |
Create a new item discount | Products → Discounts → "+ New Discount" |
Activate or deactivate a discount | Discounts list → its "Status" column |
Delete a discount | Discounts list → select it → "Delete" |
Creating an Item Discount
Step 1
Click on "Products" in the left-menu bar, then click on "Discounts."
Step 2
Click "+ New Discount." "Item discounts" is already selected as the discount type — leave it as is.
Step 3
Enter a "Discount name," a "Customer-facing name," and a "Description."
Step 4
On multi-location accounts, choose which "Stores" this applies to. Leave it blank to apply it to all of them.
Step 5
If this discount should only apply to certain customers, choose them under "Limited to customer groups."
Setting the Conditions
Step 6
Choose whether items need to match "All conditions" or "Any condition."
Step 7
Add a condition: choose a field (like Department, Style, or Country of origin), an operator, and a value. Click "+ Add condition" for more.
Step 8
Turn on "Apply automatically when conditions are met" if you want this discount to apply without a customer needing to do anything.
Setting the Discount
Step 9
Choose "Calculated by" — "Percentage" or "Amount" — and enter the "Discount value."
Step 10
If you chose "Amount," also choose "Discount application": "Apply discount to all matching items" to discount every qualifying unit, or "Apply discount to the first of each matching item" to discount only once per line regardless of quantity.
Finishing Up
Step 11
Set a start date and, if it's temporary, an end date. Turn on "Shelf label viewable" if you want it reflected on shelf labels, and "Stacks with sales" if your account has that option and you want this to combine with active sale prices.
Step 12
If your account uses scheduled discounts, add any "Active time slots" to limit when this runs.
Step 13
Click "Save."
Troubleshooting
You're looking for a "buy at least X of this item" threshold and don't see it here: that's Case Discounts, not Item Discounts — Item Discounts trigger on a single matching item with no minimum.
The "Discount application" option really does say "the the first of each matching item": that's not a display glitch — it's how the label is written.
You can't find a way to change the discount type after saving: that's expected — the type is locked in once a discount is created. Create a new one of the right type instead.
You don't see an activate/deactivate switch or a delete button on the discount's edit page: those live on the discount list instead — use the "Status" column to activate or deactivate, and select the row to delete it.
Two discounts both seem to apply to the same item and the result looks off: the setup screens don't prevent overlapping discounts — check whether another discount is also targeting the same products.