Scotch

Adding a Product from Your Phone

This guide shows how to navigate the Scotch POS product list, search and edit products, filter inventory, and create customized views for efficient inventory management.

Product List View

The product details drawer has been redesigned to surface more information at a glance, make editing faster, and reduce tab-switching.

Product Details Drawer

This guide walks you through how to link a product to one or more distributors within the Scotch POS platform, so you can order the same item from any supplier…

Linking a Product to Distributor(s)

Learn how to create, manage, activate, and export gift cards in ScotchPOS's back office, enabling efficient handling of gift card transactions and records.

Managing Gift Cards in Back Office

Adding a product the right way the first time, matched to a known item when possible, with accurate cost and pricing set up front, means it rings up correctly from…

Adding a New Product

Two separate catalog entries for the same product split your sales history, stock counts, and reports in half — neither one tells the whole story until they're combined. This guide…

Fixing Duplicate Items

Adding a new pack size to a product you already carry — a case on top of your existing six-pack, say — pulls in suggested pricing scaled from the size…

Setting Up Pack Sizes

A sale changes an item's actual price for a set window of time — the way you'd expect a real store sale to work — instead of applying a Discount…

Set up a Sale

Departments set the defaults that every item under them inherits: tax rate, age restriction, whether discounts apply, and how sales count toward revenue. Configuring a department correctly prevents pricing and…

Setting Up Departments

The name on a receipt isn't typed into one box — it's built from several fields, and knowing which to edit saves a confusing rename or a support ticket over…

Edit a Product Name

Finding an item fast — checking stock, tracing a SKU from an invoice, or scanning a department—starts with searching and filtering the Product list. For family attributes, see "All About…

Browsing Your Product Catalog

Changing one setting across dozens of items by hand invites mistakes and wastes your afternoon. Bulk editing does it at once.

Bulk Editing Products

Recording breakage or waste as it happens keeps your on-hand counts and inventory value accurate — skip it, and you'll find the gap later during a count instead.

Accounting for Broken Goods or Waste

A target margin is the profit margin you want to earn on a product — set once, and Back Office uses it everywhere pricing decisions come up: flagging items that…

Learn More About Target Margins

A "product family" in Back Office is just a product — the parent record that groups all of an item's sizes and pack configurations together. There's no separate "Product Families"…

Understanding Product Families

The Cost Calculation modal lets you choose which of an item's last three receives count toward its average cost — it's for excluding a bad receive, not for editing what…

Choosing Which Receives Count Toward Average Cost

Help

Where you can manage all your products, discounts, sales, and more! 

Products

Learn how to create and configure different types of promotions, including item discounts, case discounts, mix and match, and bundles in Scotch POS.

Creating Product Discounts

A discount that only kicks in every Wednesday, or only during a happy-hour window, runs itself once you set it up right — instead of a cashier having to remember…

Set Up a Promo, like Wine Wednesday

A bundle discount sets one combined price for buying a set number of qualifying items together — four craft beers for $10, say — instead of discounting each item on…

Set up a Bundle Discount

Restricting a discount to a customer group — wholesale buyers, a loyalty tier, whoever you've grouped together — means it only ever applies to the people it's meant for, instead…

Discounts for Customer Groups

A mix-and-match discount rewards a customer for buying enough from a group of products - any 6 craft beers, say - mixed and matched however they like, without requiring the…

Mix-and-Match Discount

Item discounts take a percentage or dollar amount off a matching item the moment it's in the cart, with no minimum quantity required. This guide covers setting one up; for…

Setting Up an Item Discount

Whether a discount stacks on top of an active sale depends on the type — automatic promotions can be set up to stack, but manual, custom, and customer discounts never…

Discount Stacking Explained

Discounts

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