How Store Settings Work
Access requirements. You'll need edit access to "Settings" to change any of this.
Some things are fixed at setup and can't be changed by you at all. Your store's currency and internal store code, for example, are set once when your store is created and have no edit control anywhere.
Changing your time zone changes when your scheduled promotions actually fire, not just what the clock reads. A promotion's active time slots are stored as a plain time, not tied to a specific time zone — so a schedule that used to mean "9am your time" means something different the moment you change this setting.
Receipts pull from "Receipt logo" and "Receipt footer message" specifically — not from your store's name or address. Updating your address here won't change anything printed on a receipt.
If you have more than one location, creating a new one or going live for the first time both go through Scotch support — not a button here. Most accounts only ever see one store on this page.
Important: if you run scheduled promotions, double-check them after changing your time zone — their timing is tied to the clock, not a specific zone, so it moves along with this setting.
Where to Access Each Feature
To… | Go to |
Edit your store's details | Settings → Stores → click your store |
See every store on your account | Settings → Stores |
Switch which store you're viewing elsewhere in Back Office | The store selector on that page |
Editing Your Store's Details
Step 1
Click on "Settings" in the left-menu bar, then click on "Stores." If you only have one store, you'll land directly on its details.
Step 2
Under "General info," update "Name," "Time zone," or "Email for invoice upload" as needed.
Important: changing "Time zone" shifts when any scheduled promotions actually run — review them afterward if you use "Active time slots."
Step 3
Under "Shipping info," fill in your address, phone, email, and fax as applicable.
Step 4
If your billing information is different from your shipping information, turn off "Billing info same as shipping info" and fill in "Billing info" separately.
Step 5
Under "Customization," set your sales windows.
Step 6
Upload a "Receipt logo" and write a "Receipt footer message" if you want either to appear on printed receipts.
Step 7
Save your changes.
Troubleshooting
You can't find a way to change your store's currency: that's expected — currency is set once when your store is created and can't be changed afterward.
Your promotions started running at different times after you changed your time zone: that's expected — active time slots are stored as a plain time, not a specific time zone, so they follow this setting.
You updated your address, but it's not showing up on your receipts: receipts don't pull from your store's address — use "Receipt logo" and "Receipt footer message" instead.
You want to add another store location and don't see a way to: that's not self-service right now — reach out to Scotch support to set up an additional location.
You don't see a "Stores" list, just your store's details directly: that's expected on a single-location account — the list only matters once you have more than one.