How Parking an Order Works
Access requirements. Any employee can park or retrieve an order — there's no manager or role gate. You just need an open cash-drawer session, and, to retrieve one, an empty cart to load it into.
The cart needs at least one item to park, and needs to be empty to retrieve. The buttons reflect this directly — "Hold" is unavailable on an empty cart, "Retrieve" is unavailable while the cart has anything in it.
A cart with a tender already applied can't be parked as-is. Items, discounts, a customer, and a note are all fine — but if a payment's already been started on it (common mid–split-tender), remove that tender before holding.
There's no limit on how many orders can be parked, and no expiration. A parked order sits in the Unpaid tab until someone retrieves and finishes it, deletes it, or re-parks over it.
Parking doesn't ask for a name — it's a summary you confirm, with an optional note. You find it again later by its receipt barcode, order number, customer name, or the time it was parked, not a label you set yourself.
Parking an Order
Step 1
With items in the cart and no tender applied yet, tap "Hold."
Step 2
If you want, tap "Add Note" to leave a note about the order, or assign a customer if you haven't already.
Step 3
Tap "Hold order" to park it, or "Back to order" to cancel and keep working on it.
Step 4
On "Order on hold," tap "Print receipt" if you want one — its barcode is what you'll scan to pull the order back up later. Tap "New order" to start a fresh cart.
Retrieving a Parked Order
Step 5
With an empty cart and a cash-drawer session open, tap "Retrieve."
Step 6
Scan the barcode from the order's printed receipt to load it directly.
Step 7
If you don't have the receipt, tap "Search for unpaid orders" instead — this takes you to the Transactions screen's Unpaid tab.
Step 8
Find the order by its number, customer name, date/time, or total, select it, then tap "Continue order."
Deleting a Parked Order
Step 9
From the Unpaid tab, open the parked order and tap "Delete order."
Important: this is permanent — the app warns "This will permanently delete the order. This action cannot be undone."
Step 10
Confirm to delete it.
What It Looks Like
Parked orders show a gray "Parked" chip in the Unpaid tab; one that hasn't synced yet also shows a "Local" chip.
Retrieving a parked order gives it a freshly minted order/invoice number — it doesn't reuse the original one.
Troubleshooting
"Hold" is disabled: either the cart is empty, no cash-drawer session is open, or this is a back-office/customer order, which can't be parked this way.
"Please remove tenders before holding the order": a payment's already been started on this cart (common mid–split-tender) — remove it before holding.
"Retrieve" is disabled, or "You need to clear the current order before retrieving a different one": retrieving never merges with what's already in the cart — clear or finish the current order first.
"Order not found": the parked order's already been completed or deleted by someone else — check with whoever might have finished it, or search the Unpaid tab to confirm.
Two people try to pull up the same parked order: nothing locks a parked order to one register while it's being worked on — whoever completes or re-parks it first is the one that sticks; the other person sees "Order not found" once that syncs.
Couldn't hold an order while offline: the app shows a connection error and leaves you on the Hold screen so you can retry once you're back online.