Scotch

Every completed sale needs the right items, the right tender, and a tap on "Complete sale" — skip a step and your drawer won't balance, or the customer won't get…

Making a Sale

Clocking in and out is what feeds your employee hours report — miss a punch, or clock out from the wrong screen, and that time (or the cashier) won't be…

Clocking In and Out

Reconnecting a printer, checking your app version, or sending diagnostic logs to support all happen from one screen — knowing where to look can save you a support call for…

Accessing Device Settings and Support

Finding the right item fast — by name, SKU, barcode, or department, all from one search box — keeps the line moving and avoids ringing up the wrong product by…

Searching for Products

Applying the right discount — on one item or the whole order — keeps the receipt matching what you told the customer, and avoids surprises when a second discount doesn't…

Applying Discounts

Did you change something in Back Office? Make sure your Terminals have the freshest data by checking for updates.

Checking for Updates

Start a Cash Drawer

Splitting a payment across cash, card, gift card, or points covers the customer who can't pay it all one way — but a few of its edges don't work quite…

Splitting a Payment

Parking an Order

A no-receipt return lets you refund a customer who has lost their receipt, while a manager PIN keeps those refunds from becoming an easy source of register shrinkage. If they…

Making a No-Receipt Return

Henry Rundio

Help

Front of House

This guide walks you through unboxing, connecting, and configuring your Zebra ZD411 label printer for use with Scotch.

Setting Up Your Zebra ZD411 Label Printer

Setting up your Zebra scanner right — stand assembled, cabled, and configured for Scotch — means it scans accurately from day one instead of misreading barcodes at checkout. This guide…

Zebra Scanner with Stand (DS2208 / DS4308) Setup

A cleanly scanned invoice saves you from typing every line by hand when receiving inventory. This covers setting up the ScanSnap scanner that gets it there.

ScanSnap Invoice / Documents Scanner Setup

A scanner that drops its connection stops ringing up items at the register, which slows down checkout and leads to items being keyed in by hand. Most disconnections can be…

Troubleshooting Your Barcode Scanner

Hardware

Tapping "Pay" now opens a dedicated, full-screen payment view instead of the side panels and separate split-payment flow you're used to. Every tender lives in one place, and the screen…

The New Payment Flow

Splitting a payment across tenders used to be its own separate flow. On the new payment screen, it isn't — stacking tenders is just how paying always works now.

Splitting a Payment on the New Payment Screen

Loyalty points get their own tab on the new payment screen, with real redemption limits enforced as you type — not just a preset amount to tap.

Using Loyalty Points

Starting a return no longer means digging through the transaction screen. You can kick one off straight from the order screen, and scanning a customer's receipt loads the original purchase…

Returns With a Receipt

Not every return comes with a receipt. This covers building one from scratch instead of loading an original purchase.

Starting a No-Receipt Return

You now have real flexibility in where a refund actually goes — not just back to how the customer originally paid.

Choosing a Refund Method

If a cashier applies a gift card or card payment to a sale and then removes it, the terminal can reverse that payment on the card or gift card network…

Recovering From a Failed Payment Removal

Terminal 3.0

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