How Splitting a Payment Works
Access requirements. Any employee can split a payment — there's no separate permission for it beyond what's already needed to take payment at all.
"Split" gets you into split mode — it isn't a tender itself. Tapping it swaps the normal tender grid for a smaller one: "Split Cash" and "Split Card" are always there, plus "Split Points" or "Split Gift Card" if your store accepts those tender types.
Amounts don't have to be even. A card tender starts pre-filled with the whole remaining balance, but you can type in less. Cash uses the same free-form keypad as any cash sale. A gift card automatically applies whichever is smaller — its balance, or what's still owed.
The tender-choice screen looks identical every time. There's no label telling you whether you're picking your first tender or your third — check the "Amount left" on the drawer to know where things stand.
The sale completes automatically once tenders cover the total. There's no separate split-specific completion step — it lands on the same "Complete sale" screen as any other sale.
Important: backing out mid-split doesn't undo anything you've already applied — see "Backing Out or Changing a Tender" below.
Starting a Split Payment
Step 1
On "Choose payment method," tap "Split" to start splitting this sale across more than one tender.
Step 2
Choose "Split Cash" or "Split Card" — always available — or "Split Points"/"Split Gift Card" if your store accepts those. This is the same grid you'll see for every tender in the split, first or last.
Applying Each Tender
Step 3
Enter the amount for this tender. A card tender starts pre-filled with the full remaining balance — clear it and type a smaller number if you want to split it further. Cash works like any cash sale; if it overpays what's left, "Change due" appears the same as usual. A gift card applies automatically, capped to whichever is smaller: its balance, or the amount still owed.
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Step 4
Once that tender's approved, tap "Next payment" to pick the next one for whatever's still left — this returns you to the same tender-choice grid from Step 2.
Step 5
Repeat until the full amount is covered. There's no limit on how many tenders you can combine.
Completing the Sale
Step 6
Once tenders cover the total, the sale completes on its own and lands on the same "Complete sale" screen as any other sale — see "Making a Sale" for what happens from there.
Backing Out or Changing a Tender
Step 7
To stop splitting between tenders, tap "Back to order."
Important: this does not undo anything already applied — any cash, gift-card, or card tender you already collected stays on the sale. Reopening "Pay" on this cart picks up right where you left off, with the remaining balance still owed.
Step 8
To remove a tender you already applied, use the remove control next to it in the tender list. Removing cash, gift-card, or points is immediate. Removing a card tender tries to void the charge first, falling back to a refund if it's already settled — the same as removing a card tender on any sale.
What It Looks Like
While splitting, the panel shows "Total Due," "Partial Payment," and a running "Amount left" instead of the cart's usual total.
A declined card shows "Card declined" / "Try again or choose another payment method." — only that tender fails; nothing already applied is affected.
No internet during a card tender shows "No internet connection" / "Payment failed. Please try again." — cash and gift-card tenders aren't affected by connectivity.
Troubleshooting
A gift card with less balance than what's owed still gets accepted: expected during a split — it applies whatever balance it has, and you cover the rest with another tender. Outside of a split, that same gift card would be rejected as insufficient funds.
Tapped "Back to order" and the sale still shows a balance owed: expected — backing out doesn't undo tenders you already applied. Reopen "Pay" on this cart to pick up where you left off.
Removed a card tender mid-split and the remaining balance looks off: this path has a known issue — double-check the total owed against the cart before continuing, and check with a manager if the numbers don't reconcile.
A card tender declines partway through a split: only that tender fails — tap "Try again" to retry it, or back out to the tender-choice screen to pick something else. Nothing already applied is affected.
Not sure whether you're picking your first or next tender: there's no label for it — the screen looks the same every time. Check "Amount left" on the drawer to confirm how much is still owed.