This release is rolling out gradually and may not be available to all clients yet. It's part of a version 3.0 terminal update currently rolling out in phases — gated behind a rollout flag, still being tested, and not yet reachable on any released build. Everything documented here describes the new flow specifically; today's checkout is unchanged until your store gets the update.
How the New Payment Screen Works
One screen, no side panels. Your order summary sits on the left; every payment option is on the right, under "Payment method." There's no separate split-payment flow to back out into — splitting a payment is just how this screen always works now (see "Splitting a Payment and Using Loyalty Points").
Every tender your store takes shows up here, including ones that used to live in a separate "Other Payment" menu — Cash, Card, Manual credit card, Points, Gift card, Gift Certificate, Check, House account, and (grouped under "Other payments") DoorDash, Uber Eats, Square, City Hive, and Bottle Capps.
Buttons show the exact amount you're about to apply. Card reads "Charge $X.XX to card," House account reads "Charge $X.XX to house account," and most other tenders (including Cash) read "Pay $X.XX." Gift card is the one exception — it reads "Apply" before a card is looked up, then "Apply $X.XX" once it's found.
Selecting a different tender can change what the order costs. If you have pricing rules configured for a third-party channel (like Uber Eats or DoorDash) or a card surcharge, switching tenders recalculates the cart live — you'll see a line like "+10.00% • Tender Surcharge" appear or disappear on affected items as you change your selection. Card and third-party tenders are priced independently — they're two separate settings in Back Office, so one can be on without the other.
House account and gift card work differently from the rest. House account automatically pulls the customer's store-credit balance and available limit (both set in Back Office) — there's nothing to look up. Gift card is the one tender with its own lookup step: scan or enter a number, and the screen confirms the card before you can apply an amount.
Taking a Payment
Step 1
Ring up the order as usual and tap "Pay." You'll land on the payment screen — order summary on the left, "Payment method" on the right.
Step 2
Choose a tender. Enter an amount if the tender needs one, then tap the button — it always shows the exact amount you're about to apply.
Step 3
If the sale is fully covered by that one tender, the sale completes automatically. If not, see "Splitting a Payment and Using Loyalty Points" for stacking additional tenders.
What It Looks Like
Once any payment has been applied to the sale, you can't go back to the order screen or add items — you're in the payment flow until it's finished, or until every applied payment is removed. The order note is the one thing you can still add or edit while locked in.
While any single tender is actively processing (a card authorizing, for example), everything else on the screen disables — other tenders, any "Remove" link, even the payment button itself — until that one tender finishes.
When the sale completes, a full-screen "Sale complete" confirmation appears. "Print receipt" is a separate action from there with its own loading indicator — the receipt doesn't print automatically. "New sale" starts the next transaction.
The cash drawer opens once, when the whole sale finishes — not after each individual cash tender — and only if cash was involved or change is owed.
Troubleshooting
A gift card comes back "This gift card could not be found." The number scanned or entered doesn't match any known gift card. Use "Rescan" to try again, or "Switch pay" to choose a different tender. This works the same as it always has.
A card shows "Card declined." The card network rejected the charge — try again, or choose another payment method. Nothing else on the sale is affected.
A card shows "Card read error" with a detail like "Transaction cancelled." This is different from a decline — it means the terminal itself couldn't complete the exchange with the card, usually a communication hiccup rather than the bank saying no. Try again or choose another payment method.
Can't go back to the order to fix something. Once a payment has been applied, you can't return to the order or add items — remove every applied payment first if you need to make a change. The order note is the only exception; it stays editable.
Everything on screen looks frozen for a moment. That's expected while a tender is actively processing — every other control disables on purpose so nothing gets double-tapped or left in a stuck state. It re-enables as soon as that tender finishes.