This release is rolling out gradually and may not be available to all clients yet. It's part of the same rollout as "Returns With a Receipt" — read that article first for the shared basics (item selection, restock, return reason, and notes). This one covers what's different when there's no receipt. See "Choosing a Refund Method" for the payment side of any return, receipted or not.
How No-Receipt Returns Work
A manager PIN is required. Since there's no original sale to check against, starting a return without a receipt needs manager approval before you can proceed.
You build the return by adding items, not selecting from an order. Scan a UPC or search the catalog to add whatever's being returned, the same way you'd search for items on a sale.
Everything else works the same as a receipted return. Per-item restock choice, an optional return reason, and an optional note all work identically — see "Returns With a Receipt" for those.
Starting a Return Without a Receipt
Step 1
From the return entry prompt, choose to continue without a receipt instead of scanning one.
Step 2
Enter a manager PIN to proceed.
Step 3
Add items to the return by scanning a UPC or searching the catalog — the same way you'd add items to any sale.
Step 4
Choose restock for each item, and optionally a return reason and note, then continue to the refund step — see "Choosing a Refund Method."
Troubleshooting
Asked for a manager PIN and don't have one handy. Expected for any no-receipt return — it requires manager approval since there's no original sale to verify against.